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HAPPY DAY:

Free Home Delivery for $50 and above to following areas:

 

AMBER ROAD

DUNMAN ROAD

FORT ROAD

GEYLANG

GUILLEMARD ROAD

HAIG ROAD

KEMBANGAN

MARINE PARADE ROAD

MARINE TERRACE

MEYER ROAD

MOUNT BATTEN ROAD

PAYA LEBAR ROAD

SIGLAP

SIMEI

SIMS AVENUE

TANJONG KATONG ROAD

TANJONG RHU 

 

Please quote the code 'HAPPY DAY' to enjoy this offer!

 
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FAQ

FREQUENTLY ASKED QUESTIONS

I. GENERAL

       1. How   to Sign On as a Member?

      2. Is signing on for Membership is free?

      3. What are my benefits in assigning as a Member?    

      4.  Guide to My Account.    

      5. What are the Modes of Payment?    

      6. How to Create My Own Personal Shopping List?    

      7. How can I unsubscribe from the e-newsletter?    

      8. What are the Terms and Conditions?

II. LOGIN

     1. How to log-in?

   2. What if I forget my User ID or Password?

III. REWARD POINTS

   1. May I know more about Reward Points Scheme in detail?  

   2. How would I check my accumulated Rewards Points?

IV. SHOPPING

  1. How do I place my order from SHIVSAGAR TRADING?  

  2. How do I shop online from myonlinegroceries.com?

  3. How to search for an Item?

  4. How do I cancel or change an item from my shopping cart?

  5. What should I do if I got changes in my order after submitting orders?

  6. Is it possible to print out my order for my reference?

  7. What can I do if I could not find the item that I usually order in the website?

  8. How to Check Out

   9. How do I know that my order have been submitted successfully

 10. How do I confirm my Order?

 11. What is the Minimum Purchase for Free Delivery?

 12. What is the Delivery Charge for orders below minimum purchase?

 

 V. ORDER AND DELIVERY SCHEDULE

  1. What is the Order Placement Cut-off Time?  

  2. When will my Order be delivered to my Home?

 

I. GENERAL                                                                         

  1. How to Sign On as a Member?

      You can sign on as a member of myonlinegroceries.com using the Application Form available on this website at our Homepage, or click here to register now.

      This will lead you to a registration form. Kindly fill in your personal particulars, create your user name and password, and submit to register as a member.

      Open to Singapore residents aged 18 and above. Membership will be allocated with your preferred User name and Password which can be used when placing orders with us.

 2. Is signing on for Membership is free?

      Membership at myonlinegroceries.com is absolutely free.

 3. What are my benefits in assigning as a Member?

      Being a Member or Promoter, you will enjoy more Reward Points that can be used for redemption during your future shopping from our website. For more details on the Reward Points click here.

 4. Guide to My Account.

      We offer you to,

  • View My profile
  • Update profile information
  • View My Order History with shopping facilities
  • Reward Points facilities
  • My Wish List
  • Add Your special Recipe
  • My Address Book and
  • Change Password facilities.

 

 5. What are the Modes of Payment?

      We offer you peace-of-mind in terms of payment. You can pay in any of the following Modes of Payment:

  • Cash upon Delivery
  • E-Nets. Customer shall need to absorb all service charges immposed by NETS.

For cheque payments, please cross cheque and make cheque payable to "Shivsagar Trading". Please include your Name, Invoice Number and Contact Number on the reverse side of your cheque.

  6. How to Create My Own Personal Shopping List?

      From the website upon you selected a sub-category, you have to select the box as P for every respective item you wish to place it in your Personal Shopping list. After selecting all items, click the button 'Add to Wish List ' at the bottom of the page. Similarly, You repeat the same process to select items from other Sub - Categories and Departments.

 7. How can I unsubscribe from the e-newsletter?

      Send a mail to admin@myonlinegroceries.com, subject with "unsubscribe newsletter".

 8. What are the Terms and Conditions?

       Refer to TERMS AND CONDITIONS.

 

II. LOGIN

  1. How to log-in?

      There is a log-in field at our home page as shown on the top-left corner. You shall need to enter your Used ID and Password for log-in.

 2. What if I forget my User ID or Password?

      You can click the following links, you will be forwarded your User ID and Password to your e-mail ID,

    Forgot User Id / Password

III. REWARD POINTS

      Way 1:

Upon Successfull Login, After you have completed your purchase as per your requirement, you will be led to Final Page of Ordering to Submit your order to us.In that final page and by clicking the redeem button takes you to the Redeem Products page where all the Redeem Products will be displayed.

Here select the products by mentioning the quantity of the product you need to redeem and confirm it by clicking the confirm button,this will take you to the final page containing your both purchased and redeem products then check your personnal details and then submit.

Incase of your redeemed products exceeding your reward points then it will redirect you to another page,there you will come to know about the next process by a message displayed Like "You have to redeem again or Continue your shopping process".

 

    Way 2:

Upon Successfull Login, After you have completed your purchase as per your requirement,just click "My Reward Points" link there you have to click the redeem button you will be led to Final Page of Ordering to Submit your order to us.In that final page and by clicking the redeem button takes you to the Redeem Products page where all the Redeem Products will be displayed.

Here select the products by mentioning the quantity of the product you need to redeem and confirm it by clicking the confirm button,this will take you to the final page containing your both purchased and redeem products then check your personnal details and then submit.

Incase of your redeemed products exceeding your reward points then it will redirect you to another page,there you will come to know about the next process by a message displayed Like "You have to redeem again or Continue your shopping process".

IV. SHOPPING

       1. How do I place my order from SHIVSAGAR TRADING?

      SHIVSAGAR TRADING offers you the convenience of placing an order through in either one of the following methods:

         Internet:  www.myonlinegroceries.com [24 hrs]

         Tel: 68469334 [Office Hours]

         

       

         Office hours :

         Monday ~ Friday: 8:30 am to 5:30 pm

         Saturday: 8:30 am to 12:30 pm

         Sunday & Public Holidays: Closed.

 

  2. How do I shop online from myonlinegroceries.com ?

      There are generally 3 avenues through which you could choose to place your order as follows,

      1.  GENERAL SHOPPING.

      2. 'MY WISH LIST' SHOPPING

      3. 'ORDER HISTORY' SHOPPING

1. GENERAL SHOPPING :

     Step 1:

You are requested to enter your User ID/Registration Number and your Password in the Text Box provided at your top left corner of your screen and click 'login' to avail our service as a privileged Customer. If you do not remember User ID/Registration Number or Password, please make use of Clicking "Forgot Password" where you will be required to enter your Name and E-mail ID as submitted during your Registration. User ID/Reg. No and Password will be forwarded to your e-mail address.

If you are a new Customer, you are requested to register yourself to place your orders and enjoy quality products and service from us. Please click here to Register

  Step 2:

Upon login, from the Shopping Department found at your Left pane, place your mouse at any of your desired Department to commence your easiest way of shopping at

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